FAQs
Where is my order?
If you want to know more about the status of your order you have to access our contact form.
Order modification or cancellation
If you want to modify or cancel your order, please contact us as soon as possible through our contact form.
Wrong order
If you detect an error in your order, we apologize! We would be grateful if you could send us an email through our contact form. Within 24 to 48 working hours we will answer you with the steps to follow.
Defective products
If you receive a defective product, we will need your help to evaluate the specific case and we will ask you for some information to get to work and offer you a solution. Remember to do this within 14 working days of receiving your order. Write us through our contact form.
RETURNS AND EXCHANGES
Fastlove Studios does not currently accept garment exchanges. To request a new size or exchange you need to proceed with a return and from there proceed with a new purchase.
You will find a returns label in your package. You can access our Terms and Conditions of Purchase for all the necessary information to make a return.
REFUND
Once the product is back in our warehouse we will send an email and proceed with the evaluation of the condition of the product which can take up to 7 working days. We will send an email at the time we will proceed with the refund. Refund times depend on the customer's bank.
shipping, time and costs
Fastlove Studios ships nationally and internationally.
Shipping costs and time vary by country:
1. Spain (Peninsula and Balearic Islands): shipping costs 5,90€ and delivery time 24/48 working hours.
2. International (Austria, Belgium, Bulgaria, Croatia, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia): shipping costs 9,90€ and delivery time 2 to 8 working days.
3. International (Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Cyprus, Czechia, Denmark, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Reunion, Serbia, Svalbard & Jan Mayen, Sweden, Ukraine): shipping costs 14,90€ and delivery times from 2 to 8 working days.
Free domesticshipments from 45€ and international shipments from 100€.
*Currently we do not ship to the Canary Islands, Ceuta, Melilla.
** For countries outside the European Union the customer is responsible for customs costs.
Where can I buy FASTLOVE STUDIOS products physically?
We are developing the off-line channel so you can enjoy the Fastlove Studios experience more closely. Soon we will publish the list of points of sale.
I want to sell FASTLOVE STUDIOS in my store.
If you are interested in becoming an authorized Fastlove Studios retailer, please contact us at contact@fastlove.com so we can learn more about your project and collaboration possibilities.
Collaborations
Fastlove Studios is proactively looking for ideas to collaborate with. Email us for more information contact@fastlove.com
I want to be part of FASTLOVE STUDIOS
We don't look at your CV, we look at your talent. If you want to work with us you can send us your motivation letter via e-mail and we will take it into account for future selection processes. You can send us your details to contact@fastlove.com
Contact with FASTLOVE STUDIOS
If you have any questions you can write us via email to contact@fastlove.com. Remember that the estimated response time is between 24 and 48 working hours.
